My Cart

Close

Frequently Asked Questions (FAQs)

How is shipping and handling calculated?

-Shipping is free on all orders over $100 within the United States.  International shipping is calculated by weight and will be calculated at checkout.

Where do you ship and where do you ship from?

-We are a US based company and everything ships right from our warehouse in good ole New Jersey!  No need to worry about waiting 3 weeks for your order to arrive like other small athletic wear companies. We pride ourselves on our fast ship times. We now offer both US and International shipping.  Orders shipped within the US usually take around 2-5 days to receive, international order may take a couple weeks due to customs, etc.

How long will it take to receive my order?

-Processing time is 24 hours (business days) and orders will ship after processing.  We ship via USPS first class or USPS Priority Mail and shipping usually takes about 2-5 business days depending on your location.  For more detailed information, please refer to our shipping policy.

https://gymvixenactivewear.com/pages/shipping-policy

My item never arrived, what do I do?

-We will provide you with a tracking number once your order has shipped.  Please double check the shipping address you provided us with what is on your tracking information.  If you still cannot locate the item, please email us at info@gymvixenactivewear.com

What is your return policy? 

-We allow up to 30 days to return items that have been unworn, unused, and still in original packaging with retail tags attached.  All sale items and clearance items are final sale and cannot be returned or exchanged.  For more in depth information please refer to our return policy.  For any further questions, please email info@gymvixenactivewear.com

https://gymvixenactivewear.com/policies/refund-policy

My item was damaged when I received it, what do I do?

-Please email info@gymvixenactivewear.com within 3 days of receiving your item and attach a picture in the email and we will get back to you asap to rectify the situation.

I need to cancel my order, what do I do?

-Orders can only be cancelled before they have been shipped.  Please contact us right away at info@gymvixenactivewear.com if you need to cancel an order.

 

For all other questions that may not be listed here, please contact us at info@gymvixenactivewear.com and we will get back to you asap.